Weekend Open Trackbacks – Helpdesk Edition
I’ve had various IT jobs, but among the most frustrating and rewarding were the help desk/technical support jobs including at AOL in 1993-1994 when things were very freewheeling over there. (Beer bashes in the parking lot every other Friday at the Vienna office. And we always looked forward to the next bomb threat because that meant getting the night off.) It can be as easy as seizing control of their computer with Dual Desk or some other remote assistance software, or as hard as walking the client through various options, click by agonizing click.
Apparently AOL customer support has deteriorated a great deal. Here’s the short version, and here’s the long version, of some poor schmoe who was attempting to cancel his account. (h/t Patterico)
From the perspective of the support person, here’s the Dead Troll classic Internet Helpdesk.
And for those of us who aren’t IT support in real life, but play it for our families, Macboy’s Dad vs. AOL.
Link to Pursuing Holiness and track back your latest and greatest here! I’ll be adding trackbacks to the body of the post as time allows, and I’ll bump this post to the top once a day as well.
Trackback: http://www.pursuingholiness.com/2006/06/23/ot-2/trackback/
Permalink: http://www.pursuingholiness.com/2006/06/23/ot-2/
Wizbang Standalone Trackback Pinger
1. RightFaith on 23 Jun 2006 at 1:29 pm
War is bad, but feelings are stupid.
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