Sony VAIO Customer Service – Unbelievably Bad

Sony VAIO customer service is unbelievably bad.

Sony VAIO customer service is so bad that it has provoked Jane Galt into writing a post about it. Here are a few samples:

… But Sony seems to think that muttering “sorry”, under duress, is really as much as I have a right to expect. The studied indifference with which their customer service representatives treat my complaints is downright appalling.

…Certainly, what I do not have a right to expect is to have my computer fixed in a reasonable amount of time. Indeed, I’m not sure they think I have a right to have it fixed at all. I mean, if they get around to it, great, but they certainly have more important things to do than listen to some dumb bitch whine about her computer.

…Did I mention that I am writing this as I sit on hold with Sony? I’ve been waiting to talk to a supervisor for fifteen thirty forty-five minutes. I can only assume that they think that if they keep me on hold long enough, I will forget that I don’t have a computer and hang up.

…Let’s remind Sony that sometimes, the dumb bitches have blogs. And friends with blogs.

So if you’re reading this, and you have a blog, if you wouldn’t mind linking to this post, preferably with the words “Sony VAIO customer service” in the link, I’d appreciate it awfully.

Sure, it’s revenge. But revenge has positive social uses. If it gets expensive enough to screw over their customers, they’ll stop doing it. To all of us.

Help me help you.

Gee, that Sony VAIO customer service certainly sounds terrible. Does any company provide worse service than Sony VAIO customer service?

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