Help Desk Trials and Tribulations
August 9, 2007 by Laura | Trackback URI
I used to work a help desk, and the rarest type of support calls were the ones that frustrated me the most. Those were the calls by users who were reasonably tech-savvy, who had actually tried to solve the problem on their own (but didn’t do anything to make it worse), and who hadn’t brought the problem down on themselves. (Oh, you meant don’t open ANY attachments with .exe at the end? Sorry…!)
Today, I’m both the user and the help desk. I’ve got what I believe is a corrupted Windows profile, and I’m trying to figure out the best way of salvaging it. It took me a long, long time to get everything set up the way I like. I have a clean, text-based HTML desktop with links to my most-used websites and programs, Outlook set up to display the email from a dozen email accounts exactly the way I want, with alternate custom views to make it easier to sort out client requests or delete groups by keyword for the approximately 500 emails I have at any given time… Dozens of settings in Dreamweaver and other programs I use every day… it’s going to be a HUGE problem to have to start over with a new profile if I can’t fix this. And I’ve already escalated it to someone better trained than I am and he was stumped. So I’m doing research for another solution, and I’m not too proud to admit that I’m praying for some divine intervention here.
Added - oh, and I can’t find the dratted XP disk either. Argh!! It would just be so satisfying at times like this to be able to make a noise like a Wookie. You know the noise - that yell-groan thing Chewbacca did when he was mad. It’s the perfect sound for computer problems.
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