Oh, how I want to swear. I could write things right now that would make the denizens of HuffPo blush. I could make Kos Kids recoil. I could offend even Amanda Marcotte with the things I would like to say about MediaMax, those thieving… but I won’t write that.
I have tried for TEN MONTHS to get my account canceled. I didn’t really try hard, because it’s a lot of trouble to go through for $4.95 a month, but I did try. You can’t phone, and you can’t cancel on the website. You have to email. Twice. First to request, then to confirm. Then they don’t actually cancel your account, so you do it again a month or two later. They finally downgraded my account to a free version nearly three weeks ago, but the charge still went through yesterday. They do not respond to my emails. I’m through with being polite.
Sure, it’s just five bucks. But it’s MY five bucks. That’s $60 a year. And it’s MY $60.
What reputable company makes it so freaking hard to cancel a service?!
I just spent four hours on hold with my bank in order to learn that I can dispute the charge every month if I want, but the only permanent option to keep these filthy… these… well, to keep Media Max out of my bank account is to cancel the card I use to pay for the account. I haven’t decided what to do next. One thing I will do is post on every occasion these thieves dip into my bank account without my authorization. The more customers I can cost them, the happier I’ll be.
In the meantime, without resorting to profanity, I will at least say this much:
MediaMax sucks!!!
Don’t just take my word for it. Lots of other people think so too. Maybe I’ll put a site together for people to tell their stories of how MediaMax has jerked them around and commiserate. MediaMaxSucks.com was purchased – probably by MediaMax because it’s not in use – but I can find a good variation. Not a bad idea, really…
Added: And I’m making this an open trackback post and posting it to every open trackback post available, for good measure.
Trackposted to Stop the ACLU, Is It Just Me?, The Midnight Sun, Rosemary’s Thoughts, Stix Blog, Right Truth, DragonLady’s World, Stuck On Stupid, The Amboy Times, Chuck Adkins, Adeline and Hazel, third world county, Woman Honor Thyself, The Uncooperative Blogger, Pirate’s Cove, Celebrity Smack, The Pink Flamingo, Right Voices, Stageleft, 123beta, guerrilla radio, Adam’s Blog, Cao’s Blog, Big Dog’s Weblog, Conservative Cat, Nuke’s, Faultline USA, Allie is Wired, The Crazy Rants of Samantha Burns, The World According to Carl, Blue Star Chronicles, Gulf Coast Hurricane Tracker, and The Yankee Sailor, thanks to Linkfest Haven Deluxe.
Mate of mine has their $9.95 package. It doesn’t work. More or less every file he tries to retrieve, it says “Ooh we have a little problem…”
And the index/search hasn’t worked since they migrated from Streamload.
More recently, they’ve been quietly billing him twice each month, two charges of $9.95 an hour apart, every month.
Basically, they’re incompetent crooks as far as it’s possible to discern.
I have been trying to cancel my account with this company for over two weeks now. They haven’t responded to a single one of my five or six emails. At this point in time I am sending them a daily email asking to cancel my account. And their services SUCKS big time. I had one of my most valuable files deleted by them. Of course, they will disclaim their responsibility, but there’s no rhyme or reason why they should be losing my information.
If you create the website about their grievances, please let me know as well, I would love to add my two cents about this crappy service.
If you used a credit card to pay for your MediaMax service and MediaMax continues to bill you after you cancelled your account, file a dispute with your credit card company. By doing so, it forces MediaMax to close the account…and they pay a penalty.
I was using a debit card – something I no longer do for any online purchases. But yes, filing a dispute would have worked, I just thought I’d have to do it every month, and it’s a real PITA to have to go in person to the bank and deal with it. It was cheaper (though far more infuriating) to pay $5 a month than blow an hour a month at the bank.
I did FINALLY get it straightened out via email customer support.